Information We Collect

Running an educational platform means we need certain information to provide you with quality service. Here's what we gather and why it matters.

Personal Identification Information

When you sign up for our courses or contact us, we collect basic details that help us communicate with you effectively:

• Full name and preferred contact details
• Email address for course updates and communications
• Phone number (optional, but helpful for urgent matters)
• Business information if you're enrolling through a company
• Payment details processed through secure third-party providers

Technical and Usage Data

Like most websites, we automatically collect some technical information when you visit corvalerio.com. This helps us understand how people use our platform and where we can improve:

• IP address and general location data
• Browser type and device information
• Pages you visit and time spent on each section
• Referring websites and search terms used
• Course progress and completion data

How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to delivering better educational experiences.

Data Sharing and Third Parties

We're careful about who gets access to your information. We don't sell your data to advertisers or pass it around carelessly.

Service Providers We Work With

All our service providers are bound by confidentiality agreements and must meet Australian privacy standards. They can only use your data for the specific services they provide to us.

When Law Requires It

We'll share information if legally required to do so. This includes responding to court orders, complying with Australian Privacy Principles, or protecting against fraud. We review all requests carefully and only share what's legally necessary.

Your Rights Under Australian Law

The Privacy Act 1988 gives you specific rights regarding your personal information. Here's what you can do and how to do it.

1. Access Your Data: You can request a copy of all personal information we hold about you. We'll provide this within 30 days, usually sooner.
2. Correct Inaccuracies: If something's wrong or outdated, let us know and we'll fix it promptly. Accurate records help everyone.
3. Request Deletion: You can ask us to delete your data, though we might need to keep some records for legal or operational reasons (like tax documents).
4. Restrict Processing: You can limit how we use your information in certain situations, like if you're questioning its accuracy.
5. Data Portability: Request your data in a structured format that you can transfer to another service if needed.
6. Withdraw Consent: Where we rely on your consent, you can withdraw it anytime. This won't affect any processing that happened before you withdrew consent.
7. Lodge a Complaint: If you're unhappy with how we handle your data, you can complain to the Office of the Australian Information Commissioner.

Data Security Measures

We take protection seriously. Here's what we do to keep your information safe from unauthorized access, loss, or misuse.

Technical Safeguards

• Encryption of data both in transit and at rest using industry-standard protocols
• Secure servers hosted in Australian data centres with physical security
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure backup systems with encrypted storage

Administrative Controls

• Limited access to personal data on a need-to-know basis
• Staff training on privacy obligations and data handling
• Confidentiality agreements with all team members
• Regular review of access permissions and security policies
• Incident response procedures for potential breaches

While we work hard to protect your information, no system is completely foolproof. We'll notify you promptly if we detect any breach that might affect your data, as required by Australian law.

Data Retention and Deletion

We don't keep your information forever. Here's how long we retain different types of data and why.

Active Course Data

While you're enrolled in courses, we keep all relevant data to provide the service. This includes your progress, submitted work, and communication history.

After Course Completion

We retain course records for three years after completion. This lets you access certificates, review materials, and maintain a learning history. After three years, we delete most data unless you request otherwise.

Financial Records

Australian tax law requires us to keep financial records for seven years. This includes payment history, invoices, and related transaction data.

Account Closure

When you close your account, we delete personal data within 90 days, except for information we're legally required to retain. You can request immediate deletion, though some records must stay per legal obligations.

Cookies and Tracking

Our website uses cookies to function properly and improve your experience. Here's what they do and how you can control them.

Essential Cookies

These are necessary for the platform to work. They remember your login status, keep your cart contents, and maintain security. You can't disable these without breaking basic functionality.

Analytics Cookies

These help us understand how people use the site. We see which pages are popular, where people get stuck, and how long they spend learning. The data is anonymous and helps us improve content.

Your Cookie Choices

You can disable non-essential cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect how the site works. We respect Do Not Track signals where technically possible.

International Data Transfers

We primarily store data within Australia, but some service providers operate globally. When data leaves Australia, we ensure it receives equivalent protection.

Our international transfers comply with Australian Privacy Principles. This means:

• Using providers in countries with substantially similar privacy laws
• Implementing contractual protections equivalent to Australian standards
• Ensuring you can enforce your rights regardless of where data is processed
• Maintaining responsibility even when data is held overseas

Children's Privacy

Our courses focus on business finance and are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18 and interested in our content, please have a parent or guardian contact us first. If we discover we've collected data from a minor without proper consent, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on the platform.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically, especially before sharing new information with us.

Continued use of our platform after changes means you accept the updated policy. If you disagree with changes, you can close your account and we'll handle your data according to the policy in effect when you provided it.

Privacy Complaints Process

If you believe we've mishandled your personal information, we want to know so we can fix it.

1. Contact our privacy team at help@corvalerio.com with details of your concern
2. We'll acknowledge your complaint within 3 business days
3. We'll investigate the issue and respond within 30 days
4. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner

We take complaints seriously and view them as opportunities to improve our practices.